SERVICES & ACCOUNT BILLING
HOW DO I OPEN A NEW ACCOUNT:
Because of the new Identity Theft Laws Utility Companies are required to
obtain proof of residency when opening a new account.
Countryside residents are required to obtain a Real Estate Transfer
before they are permitted to close on their property. You can call our
office if you are selling or buying a new property to obtain this transfer
form. If you live in La Grange, we recommend that you call our office to
obtain a final bill. We will also need proof of ownership in order to
transfer the account into your name.
We recommend that landlords contact the District when their tenant is
moving and request a final bill. Any unpaid charges belong to the
property and a new account will not be opened for a new tenant until all
outstanding charges are paid. A copy of the lease with the Renter's
name and phone number are required.
WHAT IF I HAVE A CREDIT ON MY ACCOUNT?
We do not refund credits. We will issue a letter to the seller which will
allow them to include this credit in their closing costs.
ACCOUNT & FIELD SERVICES: (also
WHO DO I CALL IF I HAVE A QUESTION ON MY BILL?
Please call our office at 708-354-7390 and our Billing Clerk will be happy
to answer any questions.
AM I RESPONSIBLE TO REPAIR MY SEWER LINES?
Customers are responsible for their private sewer systems. This means
any piping from their property up to our sewer line. Please call us if you
have any questions or need assistance.
WHO DO I CONTACT BEFORE I DIG?
Illinois Law requires to call J.U.L.I.E before you dig. Your plumber or
contractor usually will do this for you. You can visit the J.U.L.I.E. site by
clicking on this link, J.U.L.I.E. or call 1800-892-0123.
HOW DO I RECOGNIZE A SLTSD FIELD EMPLOYEE?
have questions about a person identifying themselves as one of our Our
Superintendent wears an identity badge with his picture on it. If you
employees, please call us. For your protection, we will never ask you for
any personal bank account information and employees are prohibited
Our Superintendent wears an identity badge with his picture on it. If you
from accepting payments in the field.
HOW DO I REQUEST FIELD SERVICE OR AN INSPECTION?
Please call our office and we will send our Superintendent out to aid you.
In an emergency situation, we have a 24 hour service that will contact us.
475 West 55th Street,